Rotating Proxies per GB Rotating Proxies per Thread Residential Proxies Unmetered Residential Proxies

FAQs

What are differences between per GB and per Thread for Hybrid Proxies?

The proxies pool are totally same for both, they are just with different pricing modes, per GB is charged according to the network traffic consumption, while per Thread is charged based on concurrent threads used.

Does Hybrid Proxies support sticky session?

No, the Hybrid Proxies is always acting as changing IP address for each request, please choose Residential Proxies or Unmetered Residential Proxies if you need to use sticky session to keep IP unchanged for few seconds up to 30 minutes.

What are differences between Residential Proxies and Unmetered Residential Proxies?

They are both residential IP pool, however the Residential Proxies has a much larger proxy pool with 50M+ IPs, while Unmetered Residential Proxies is with 5M+ IP pool only, here are some detailed differences:

- Residential Proxies is able to geo-targeting to city level, while Unmetered Residential Proxies is only able to target at country level;
- Residential Proxies is able to change outbound IP for every request, or with sticky session between 1-30 minutes;
- Unmetered Residential Proxies is not able to change outbound IP for every request, it is always with sticky session between 3-30 minutes;

How do you calculate the traffic consumption?

We calculate the traffic consumption for both inbound and outbound network traffic by through our proxy network.

What is the refund policy?

All our products are refundable, except if you purchased any 'Trial-Only' plan - which is non-refundable :

Please note that clients may only be eligible for a refund if they meet all of these requirements:

- A request for refund is submitted within 3 (three) calendar days of the date of the first transaction for the plans;
- You have not used more than 20% of the traffic for products based on traffic consumption;
- You have not previously claimed a refund for the same product category;

Refunds are handled manually, and we usually respond within 2-3 business days, but we calculate the time starting from receiving your request.

How can I cancel my subscription?

Yes, you can cancel your subscription at any time in the dashboard, it will take effect directly for the upcoming billing period.

What are blocked domains for scraping?

Here are some domains we are proactively blocked to avoid abuse and unclear activities, the lit includes but is not limited to target such as:

- Banking and other financial institutions
- Government websites
- Streaming

Do you offer custom plan?

Yes, we are now able to customize plans for individuals.

If you have some specific requirements for your proxy needs then please reach out to sales@123proxy.cn and we can assist you in creating a solution.